Returns

We offer a NO-Questions asked money back guarantee for 3 business days from the date you enroll in your program if you are not satisfied with your program for any reason under the below conditions.

To be eligible for a refund under our money back guarantee you MUST NOT have viewed more than 5% of your program and not have downloaded any of the course content.

Additional non-returnable items:

  • eBooks
  • Digital Downloads

Refunds (if applicable)

Once your refund request has been received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

CrimeLab Products: 

We want everyone to be happy with their purchase. We offer a 3 day money back guarantee. Take a single program of your choosing and sit through the first 5% of the program on us. If you don't like it, please request a refund at that time. If you love it which we know you will simply keep going.

You can request a refund to the CrimeLab Product under the following conditions:

  1. You have not exceeded 5% of that single initial program of your choosing and its within the first 3 days of enrollment.
  2. You have not downloaded any of the courses materials.
  3. You have not viewed more than one program.

If after you have viewed up to 5% of a single program and you wish to request a refund please contact us at support@mcafeeinstitute.com.