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Online Proctored Exams with ProctorU

The McAfee Institute utilizes ProctorU is a live online proctoring service available 24/7 that allows students to take all McAfee Institute certification exams from anywhere using a webcam and Internet connection. This service uses live proctors who monitor exams by observing the student (via webcam) and their computer screen in real time. The biggest benefit is that it allows students to take secure exams at their convenience while maintaining the integrity of the examination process. 

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Reinventing Proctored Online Examinations

Online Proctoring Adds Value to Your Certification with McAfee Institute and Career
Excellent ventilation and protection from the elements

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Easier access to professional certifications and credentials  

Quick and easy setup

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Flexible to account for work and family schedules  

20D Silicone Coated Nylon Ripstop offers UV resistance and superior waterproofness

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No travel to a physical testing location required  

Large door and vestibules

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Ability to be assessed when and where it’s convenient and comfortable  

Six interior pockets to organise gear

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Free technical support available if something goes wrong  

ProctorU

What to Expect with the Proctor

What to expect from ProctorU on exam day. Watch this short video to learn more about them and the process today. This video outlines the live proctoring process, what to expect, and how to be prepared for exam day.

Frequently Asked Questions

What are the minimum technology requirements for student test-takers? 

Computer — either PC (Windows Vista or higher), Mac (OS X 10.5 or higher), or Chromebook* Webcam Microphone Compatible web browser (Chrome or Firefox) ProctorU extension (for Chrome or Firefox) Strong internet connection

Do I need to bring an ID?

Students should be prepared to show one form of ID. The ID bearing both a signature and photo must be government-issued.

What kind of technical assistance do you provide?

Technical and administrative support is available 24/7 by calling 1-855-772-8678, emailing support@proctoru.com or by visiting our help center. Additionally, test-takers can test their equipment prior to an exam by clicking the “Test My Equipment” button when they log into their ProctorU Account.

Does remote proctoring invade students' privacy?

ProctorU adheres to the following privacy standards that protect students' personal information:
-Family Educational Rights and Privacy Act (FERPA).
-General Data Protection Regulation (GDPR). U.S.-based ProctorU became fully compliant with this EU regulation because the company serves test-takers in the EU. GDPR gives consumers much more control over their personal data and what it’s used for. Failure to protect consumer data from exploitation can result in stiff penalties.
 -EU-U.S. and Swiss-U.S. Privacy Shield Framework. Joining the Privacy Shield Framework is voluntary. Once a company publicly volunteers to comply with the requirements, “the commitment will become enforceable under U.S. law.” The Framework requires a company to make it transparently known to consumers that they have the right to access their personal data.

For more information, visit ProctorU’s Privacy Policy page, which includes further contact information.

https://www.proctoru.com/privacy-policy

What personal information will be collected, and why is it being collected?

For a proctored exam, you are requested to create a profile with ProctorU (Live+/Review+). The information you provide when you create your profile is used to verify your identity on exam day. Some contact information is also collected. Your email address is only used to send reminders for your upcoming exams, not for marketing purposes. Your phone number is used in case you are disconnected from the exam and your proctor needs to contact you to help you reconnect.

How will personal information be collected?

The image taken of your Student or government issued ID will be deleted after seven (7) days. This image is only used to verify your identity on the day of your exam. ProctorU cannot access your computer through either the “logmeinrescue” app or the ProctorU Chrome or Firefox plugin. If you have concerns, you can delete the ProctorU Chrome or Firefox plugin as well as the “logmeinrescue” app from your computer as soon as you have completed your exam. The university’s contract with ProctorU includes a requirement that ProctorU maintain a formal security program in accordance with industry standards and which must be able to protect the security and integrity of the services being provided and the information being collected.

I’m not comfortable with a proctor looking around my room

In your Live+ exam the proctors are trained professionals who supervise and support many students on a weekly basis. Proctors are bound by a code of conduct that requires them to act ethically and professionally in all dealings with you and your information. The video recorded during your Live+ exam is only reviewed if misconduct issues have been raised, either by the Proctor, or if you report any technical or disconnection issues that may be reviewed in order to prevent similar issues arising with future exams

Has the Institute used ProctorU for exams before?

The Institute has been using ProctorU for its certification examinations since September of 2019. Student feedback was overwhelmingly positive and confirmed that the service meets our requirements and has been thoroughly tested before being used by more students and rolled out to all programs in 2021.

Does ProctorU record sessions?

While our technology allows us to record the sessions, we do not regularly record or take screen shots unless an exam taker does something irregular that would require us to report the actions to the university or organization. In the rare instances where video is recorded or pictures are taken, a copy is sent to the university or organization for their review. ProctorU maintains these records for at least one year, but the records are protected and are only shared with the institution, student or other authorities as required by law.

What are the proctor fees if I missed a proctored session?

The fee is $99.97 to schedule an additional proctor session if you miss your first scheduled session for any reason.

Are the exams open or closed book?

All McAfee Institue exams are closed book.

European General Data Protection Regulation (GDPR) 

The GDPR lays out specific requirements for businesses and organizations who offer goods and services to users in the European Economic Area. It regulates how businesses can collect, use, and share personal data and sets forth different obligations for “controllers” who determine the purpose and means of processing and “processors” who process personal information at the direction of controllers. In most contexts, ProctorU is a processor for controller educational institutions or certifying entities. ProctorU also takes measures to ensure that data transferred outside of the European Economic Area is protected in accordance with European law. For more information, please see our Privacy Policy and our Standard Contractual Clauses.  

Why does my exam need to be proctored?

McAfee Institute board certified exams are proctored ensure the academic integrity of the examination of our board certifications and to satisfy our multiple accrediting bodies including Dept of Education, ANSI, Veterans Adminstration and Missour Police Officer Standards and Training. 

Can ProctorU access all the personal data on my computer?

No, ProctorU cannot access your files. During the initial phase of the proctoring process, ProctorU, with permission from the test taker, has the ability to view the screen and move their mouse and keyboard as if the proctor was sitting next to the test taker. The proctor cannot access anything on the test taker’s computer without the test taker’s knowledge. Once the examination is launched, the proctor will change their permission to view only. During the monitoring phase, the proctor can monitor everything that happens on the student's computer screen, but can no longer move the test taker's mouse and keyboard. If something irregular occurs, the proctor can reinitiate the ability to move the test taker’s mouse and keyboard, in which case the test taker is alerted and can see everything that the proctor is doing. During this entire process, an interface log, or chat box, is running on the test taker’s computer and they can see what permissions the proctor currently has at anytime. Finally, the entire session log is saved and there is a permanent record of what actions the proctor took while accessing the test taker's computer. Throughout the process, the student can see everything the proctor is doing to their computer by watching them move their mouse.

Can personal information provided to ProctorU be deleted?

The Institute will request deletion of personal information as soon as results and all record management activities are completed for the teaching session. The Institute owns this data not ProctorU. If you have concerns, you can email admissions@mcafeeinstitute.com and request that your information is deleted. 

Has the Institute assessed the risk of using ProctorU?

The Institute conducted a thorough risk assessment as part of the evaluation of ProctorU’s practices, including those related to student privacy and the protection of student data. Test taker data, such as image capture during the exam, is only used in case of academic misconduct and access is limited to authorised M.I. staff to ensure the integrity of the exam. The only information that is collected is that which directly relates to the operation of the exam. In addition, staff at McAfee Institute have done rigorous testing and security checks including scenario testing to ensure there are no data breaches and the product that is offered to our students is of a high standard.

Where can I find more information?

More information on ProctorU’s privacy policy can be found at: https://www.proctoru.com/privacy-policy
 
The ProctorU privacy policy covers the use of all the company’s products and services but the university’s use is restricted to Live+ and Review+. The account registration process is limited to providing photographic proof of identity (your student ID card (preferred), driver’s licence or passport), your name and contact details.

The ProctorU privacy policy clearly states:
• ProctorU does not use any student’s personal information for any reason other than the proctoring of online exams.
• ProctorU does not sell any personal information to third parties.
• ProctorU does not market to students, nor do they share any personal information for the purpose of marketing to students.
• ProctorU are also TRUSTe certified – (TRUSTe's Privacy Shield Verification program)- https://privacy.truste.com/privacy-seal/validation?rid=e2baa259-152e-4e65-85ee-ae6b8e7fa3d2

If you’re still not sure or need more information, please email admissions@mcafeeinstitute.com and one of our exam representatives will help you.

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