Frequently Asked Questions

General Questions

Who Recognizes McAfee Institute?

Missouri Dept of Education, NASBA, Police Officer Standards and Training, NICCS, Veterans Administration, ARMY COOL, Voc Rehab, DOD COOL, NAVY COOL, COAST GUARD COOL, AIRFORCE COOL, NASBA. View them all here

Explore our Advisory Board Members

They help to make it all happen at the McAfee Institute and represent the talent that brings together our Board Certification Programs. They are also among some of the best instructors, coaches, and mentors the industry has ever seen. Enroll in a Board Certification today and get to know them all! Explore them here.

Testimonials from our Students

Would you like to learn more about what the experience is like? View each of the course landing pages to see current testimonials from verified students. Explore them here.

Price Match Guarantee

If an item is further reduced in price within 7 days of when you purchased it, upon request we will provide an in store credit to your account for the difference. You can request a price adjustment by emailing us at support@mcafeeinstitute.com. * Cannot be applied with any other discount codes. * Holiday Sales are excluded from the price match guarantee. McAfee Institute reserves the right to update or modify the terms of this policy at anytime

Do you accept the G.I. Bill

The McAfee Institute loves working with our incredible veterans. Explore this section to see how we can help you to take your career to the next level while both serving our country and when you embark on a new career outside of it as well. You can also view it in our student handbook by clicking here as well.

Resident Based Programs McAfee Institute is approved for the Veterans Education Benefits for our resident based (in-person) programs. If you are interested in attending one of our world renowned board certification programs please follow these directions for enrollment using Veterans Education Benefits.

Steps to Attend

Select the program you want to attend here.

Complete the enrollment form here. You will be notified of your acceptance.

Send in a copy of your eligibility.

Attend the resident based training program.

McAfee Institute Online Board Exams

McAfee Institute exams are approved for reimbursement through the VA if you are eligible. There is no limit to the number of tests you may take, or number of times you may take the same test. And, VA will pay for tests even if you fail them.

Available Benefits

VA pays only the test costs, or up to $2,000 for each test. Fees connected with obtaining a license or certification such as the training are not reimbursable. Payment is issued after you submit proof of payment to VA. Find out how your GI Bill entitlement will be charged for taking a Licensing and Certification benefit.

What payment methods do you accept?

We accept visa, mastercard, and amex. We also accept paypal. If you a a government organization or police department and want to pay by check please email your request to support@mcafeeinstitute.com or call us at 888-263-1650.

How do the payment plans work?

You simply sign up for the payment plan of your choice. It bills month on the same day that you enroll on. Your first payment is due on enrollment.

What is the refund/cancelation policy?

Refunds & Cancelation Policy We offer a NO-Questions asked money back guarantee for 3 business days from the date you enroll in your program if you are not satisfied with your program for any reason under the below conditions.

To be eligible for a refund under our money back guarantee you MUST NOT have viewed more than 5% of your program and not have downloaded any of the course content. Additional non-returnable items: eBooks Digital Downloads

Refunds (if applicable) Once your refund request has been received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

CrimeLab Products: We want everyone to be happy with their purchase. Take a single program of your choosing and sit through the first 5% of the program on us. If you don't like it, please request a refund at that time. If you love it which we know you will simply keep going. You can request a refund to the CrimeLab Product under the following conditions: You have not exceeded 5% of that single initial program of your choosing. You have not downloaded any of the courses materials. You have not viewed more than one program. If after you have viewed up to 5% of a single program and you wish to request a refund please contact us at support@mcafeeinstitute.com.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@mcafeeinstitute.com.

If a refund is processed, you no longer have rights to any of the materials, downloads, learning’s or utilizing the learning’s in any fashion. All certificates, credentials, CPE credits, etc will be deleted from our system and you hereby agree to delete them from your possession (if applicable) and not utilize them in any fashion, such as on social networks, resumes, employment purposes, research etc. Any violation of this agreement will be enforced by “Applicable Law” such as international, federal, state or local laws, statutes, ordinances, regulations or court orders. the law.

What if I miss a payment?

If you fail or miss a payment you are given a 3-day grace period from the date the payment was missed.

If payment is not made during that time, you will be removed from the program and access will be suspended. If payment is not made within 3 days of the suspension you will be accessed a reinstatement fee of $175 reinstatement fee and the balance of your account will be due immediately.

If this your balance and reinstatement fee is not paid within 3 days of being due you will be terminated permanently from the program and your tuition will be forfeited.Please chat with us, call us at 888.263.1650 or email us at support@mcafeeinstitute.com for assistance.

If the student fails to pay as agreed upon, they will be removed from their program and will not be able to enroll in any new courses until the outstanding debt is paid in full. The Institute may withhold official transcripts until the debt is paid in full and satisfied.

Failed to Renew Certification

If you fail to renew your board certification prior to the expiration date your credentials will be suspended/revoked. If you wish to renew after your credentials have expired date there is a $175 reinstatement free + the $125 renewal fee. Please contact us at support@mcafeeinstitute.com to arrange for renewal.

Are you related to McAfee/Intel Inc

We are not the anti-virus software company. If you are looking for training on McAfee Anti-Virus software please visit www.mcafee.com. If you are looking for training in the area of conducting investigations, intelligence amongst others and you are a professional in law enforcement, loss prevention, intelligence, military, etc then you are in the right spot. Our founder is also a McAfee and with that same incredible name comes a lifetime dedication to helping others achieve the career goals they set out to achieve in the areas of cyber, intelligence, investigations, loss prevention, fraud and leadership.

Change Email or Address

If you need to change your email or address simply jump into chat with us on the site or email us at support@mcafeeinstitute.com.

Course/Certification Questions

Board Certification Pre-Requisites

Each of our board certifications have certain eligibility requirements for you to be able to hold the certification and credential. This information is contained on the course page if you scroll down to where it says eligibility requirements as seen below

Renewal / Recertification

You have to renew your board certification every two years once you earn your credentials. There is a $125 fee to renew for an additional 2 years and you have to earn CPE credits as part of the renewal. Feel free to visit this link to learn more about our renewal process and what it entails.

Exam Extensions

Exam Licenses are Valid for 1 Year from Purchase. You can purchase a new exam license for $450 if yours has expired.

We do not offer exam license extensions unless there is an extenuating circumstance ie major life event that has prevented you from sitting for the exam over the course of an entire year. Such circumstances might include but not limited to is

Major Medical Issues that required treatment over the year. An immediate death of a family member such as a child or spouse. You were deployed in the Military

If one of these situations have arisen in your life and you need an extension jump into chat with us or email us at support@mcafeeinstitute.com. To request an extension you will need to provide suitable documentation.

We provide a 2 month extension on the exam for those that qualify from the date it expired. If you need longer than that or did not have one of these major life events then you will need to purchase a new exam license here.

Note: We do not provide exam extensions, on the basis that you have just not had time to complete it.

What Happens When My Credential Expires?

In short, no. Your credential will not be deleted. You - and others who want to view your certificate - will still be able to see your credential. The main change to it's appearance will be a faded overlay, and a notification that tells viewers that the credential is currently expired. We do this so that it is immediately clear to employers, or evaluators what the status of the credential is.

Can I Still Make Changes to My Credentials

Yes, you can still make modifications like 'Add Evidence', 'Request a Name Change', or 'Change Privacy'. If you do make changes to your credential, remember that your credential will still appear with the expired notification until it is renewed.

What Can I No Longer Do?

You will no longer be able to add an expired credential to your email signature, Linkedin profile, resume, or promote that you are certified by McAfee Institute etc. You will still be able to download a PDF copy of your certificate, but it will have a stamp communicating the date on which it expired and that it has been revoked.

How Can I Renew My Credential?

The best way to renew your credential is to pay your renewal fee and report your CPE credits here.

Exam Passed, Now What?

If you just passed your board exam congratulations first and foremost. Now its time to make sure you get your credentials as fast as possible. Please make sure your course is marked 100% complete. If not go back and find the lessons that are not complete and mark them complete. Once your course is 100% completion your digital certificate will be issued. Then your exam application and scores go to the governing board for final approval. Upon approval you will get an email with your transcripts and award letter. Your board certification will arrive in about 4 weeks give or take depending on your location.

How do I know if I passed my exam?

After taking the board exam it will tell you if you passed. However if you did not follow the directions and complete the course in its entirety 99% prior to sitting for the exam it might not tell you. If upon completing the exam your course was not 100% complete, you need to go back and make sure every module and lesson is complete and marked with a green check mark and that all of your assignments have been submitted, all quizzes have been successfully passed, and your exam application has been submitted. Once that is done your course will be 100% complete and it will issue you a temp digital credential. Then upon board approval you will receive your diploma in the mail in about 3-4 weeks.

What happens if I fail my board exam?

If you fail your board exam you need to purchase a new license which you can do here: https://www.mcafeeinstitute.com/products/exam-voucher

Do I receive a certificate of completion for a board certification?

Upon successful completion of a board certification program, you will be awarded a digital certification, a digital badge, and digital transcripts on graduation. If you want to order a physical diploma package you can do so here https://www.mcafeeinstitute.com/products/graduation-packet

Attendance Monitoring Policy

Participation and attendance reporting is the basis for determining whether Continuing Professional Education (CPE) credits will be issued for participation in McAfee Institute training.

Pursuant to National Association of State Boards of Accountancy (NASBA) rules, McAfee Institute is required to maintain records showing an individual's attendance and participation in our programs. During the training program periodic online quizzes, assignments, labs and Q & A will be used to assess continuous participation and to evaluate the program's effectiveness. Our system also monitors the length in which videos and lessons are digested.

Participation and Attendance Reporting Requirements:
Registration is on a per-person basis. To qualify for CPE credit, you must be registered for the program as an individual and login individually. The McAfee Institute employs real time monitoring via our LMS and Webinar Training Solutions through GotoTraining to verify that participants are engaged for the duration of the course.

Compliant Students
Compliant Students in compliance will be issued a certificate of completion and the CPE credits appropriate for their participation in a McAfee Institute program.

Non- Compliance

If a student is found to not be engaged, does not participate or is shown in active during the training program, the student will not be issued the appropriate CPE credits for the training nor a certificate of completion.

No refunds are issued for non-compliant students due to the failure on their part for attending our programs.
Please feel free to contact the McAfee Institute with further questions at support@mcafeeinstitute.com

How long do I have access to the program?

For Board Certifications:

You have lifetime access to the program. However you only have 1 year to take the exam as your program came with a 1 year exam license.

For Online Courses:

You have lifetime access to the programs if you paid in full for the program. Note: If you bought a subscription, access to the programs are limited based on the duration of the subscription you paid for and are not lifetime access. To maintain access you must maintain your subscription.

CPE Requirements

If you login to your account on the left hand side you will find all of the details around our CPE policy and requirements and how to pay for the renewal and certify your CPE. You can also visit this page here

What are the web browser and computer requirements?

All modern computers should work fine on our platform, though we recommend having at least 1 GB of memory/RAM. We also do our best to support recent versions of the most common web browsers. Currently, these are the browsers that meet our requirements: Google Chrome Firefox DO NOT utilize a PROXY or VPN during the course or exam environment. If you are using an older browser, please try upgrading or switching to see if that improves your experience

Proctor Policy

If you proceed past any portion of proctor registration steps and DO NOT follow the directions as laid out. You will forfeit your exam application and fees. You will be required to purchase a new exam license at the cost of $997 USD and you will be required to pay a rescheduling fee for your proctor session of $99 before being able to reattempt the final exam.

DO NOT SKIP AHEAD PAST ANY LESSONS AND DO NOT PROCEED TO THE EXAM WITHOUT YOUR PROCTOR YOU HAVE BEEN WARNED!

Should you miss your proctor session for any reason at all a rescheduling fee of $99 will be accessed to reschedule your proctor session, regardless of the situation. Once you schedule your proctor session we are charged for your appointment regardless if you show up or not. So if you miss it you have to reschedule the fee it's only fair.

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